Appointment Procedures

  Before you arrive at your appointment, please complete the emailed COVID screening that will be sent approximately 16 hours before your appointment. If you cannot access your email, please review the following questions.

If you answer YES to ANY of the following questions, please DO NOT come to your appointment or enter the clinic.
 

1.  Are you experiencing any of the following:

Severe difficulty breathing (e.g. struggling to breathe or speaking in single words), Severe chest pain, Having a very hard time waking up, Feeling confused, Losing consciousness

2.  Are you experiencing any of the following:

Mild to moderate shortness of breath, Inability to lie down because of difficulty breathing, Chronic health conditions that you are having difficulty managing because of difficulty breathing

3.  Are you experiencing any of the following:

New or worsening cough, Shortness of breath or difficulty breathing, Temperature equal to or over 38Celsius, Feeling feverish, Chills, Fatigue or weakness, Muscle or body aches, New loss of smell or taste, Headache, Gastrointestinal symptoms (abdominal pain, diarrhea, vomiting), Feeling very unwell

Again, if you answer YES to any of the screening questions, please DO NOT attend your appointment. Call us to cancel, and call Telehealth Ontario at 1-866-797-0000, the Simcoe Muskoka District Health Unit at 705-721-7520 or 1-877-721-7520 ext.5829), or your primary care provider’s office to arrange testing and the proper care.

1. As a courtesy, we ask that our clients and therapists continue to wear masks while in common areas of the clinic, including the waiting room.
2. Feel free to enter the waiting room a few minutes before your appointment time.  If you would prefer to wait in your car, we will text you when you are able to enter (make sure we have your cell number). 
3. Unless you need someone for assistance, we ask that you refrain from bringing friends and family members with you to your appointments. This will ensure our waiting area remains uncrowded throughout the day. 
4. Please use the hand sanitizer at the front entrance when you come in and again when you leave.
5. We have suspended our 24-hour cancellation policy to allow you to cancel at any time if you suspect any flu or cold symptoms. Please call to cancel your appointment with us if you have any symptoms of concern (e.g. fever, cough, difficulty breathing).