Our Response to COVID

  Before you arrive at your appointment, please complete the emailed COVID screening that will be sent approximately 16 hours before your appointment. If you cannot access your email, please review the following questions.

If you answer YES to ANY of the following questions, please DO NOT come to your appointment or enter the clinic.
 

1.  Are you experiencing any of the following:

Severe difficulty breathing (e.g. struggling to breathe or speaking in single words), Severe chest pain, Having a very hard time waking up, Feeling confused, Losing consciousness

2.  Are you experiencing any of the following:

Mild to moderate shortness of breath, Inability to lie down because of difficulty breathing, Chronic health conditions that you are having difficulty managing because of difficulty breathing

3.  Are you experiencing any of the following:

New or worsening cough, Shortness of breath or difficulty breathing, Temperature equal to or over 38Celsius, Feeling feverish, Chills, Fatigue or weakness, Muscle or body aches, New loss of smell or taste, Headache, Gastrointestinal symptoms (abdominal pain, diarrhea, vomiting), Feeling very unwell

4. Have you travelled to any countries outside Canada (including the United States) within the last 14 days?

5. Within the last 14 days did you provide care or have close contact with a symptomatic person known or suspected to have COVID-19?

6. Did you have close contact with a person who travelled outside of Canada in the last 14 days who has become ill (new or worsening cough; shortness of breath or difficulty breathing; temperature equal to or over 38°C; feeling feverish; chills; fatigue or weakness; muscle or body aches; new loss of smell or taste; headache; gastrointestinal symptoms (abdominal pain, diarrhea, vomiting); feeling very unwell)?

Again, if you answer YES to any of the screening questions, please DO NOT attend your appointment. Call us to cancel, and call Telehealth Ontario at 1-866-797-0000, the Simcoe Muskoka District Health Unit at 705-721-7520 or 1-877-721-7520 ext.5829), or your primary care provider’s office to arrange testing and the proper care.

1. We ask that every person in the clinic wear a mask, disposable or reusable. 
2. Please do not show up early for appointments. If you are early, please wait in your car until just before your appointment; we will call or text you when you are able to enter (make sure we have your cell number). 
3. The front doors can be opened using the motorized openers if you do not want to use the door handles (use your elbow).
4. Unless you need someone for assistance, we ask that you refrain from bringing friends and family members with you to your appointments. This will ensure our waiting area remains uncrowded throughout the day. Seating in the waiting area will be extremely limited. 
5. Please use the hand sanitizer at the front entrance when you come in and again when you leave.
6. Payment can be done over the phone once your credit card info is on file; invoices can be emailed to you after your visit is completed. If you are using INTERAC debit cards, please check with your bank to see if you can use the tap feature to avoid having to enter your PIN (you can still do so; we keep the keypad clean).
7. Along with our longstanding practice of disinfecting the treatment tables, anti-bacterial hand washing and linen changes between each patient, we are also regularly cleaning high-traffic areas in the clinic with disinfectant
8. We have suspended our 24-hour cancellation policy to allow you to cancel at any time if you suspect any flu or cold symptoms. Please call to cancel your appointment with us if you have any symptoms of concern (e.g. fever, cough, difficulty breathing).